Privacy policy
Last Updated: October 2026
This Privacy Policy explains how Elvessas collects, uses, stores, and shares personal information when you visit our website, place an order, contact us, or otherwise interact with our services.
Elvessas is owned and operated by Handan Suyue Technology Co., Ltd.
1. Information We Collect
Depending on how you interact with our website, we may collect the following categories of information:
Personal and Contact Information
This may include:
- Full name
- Email address
- Phone number
- Billing address
- Shipping address
Order Information
This may include:
- Products purchased
- Order number
- Order status
- Shipping information
- Return information
- Refund information
Payment Information
Payments may be processed through third-party payment service providers.
We do not need to directly store complete payment card details in order to process your purchase.
Payment providers may collect and process payment information in accordance with their own privacy and security practices.
Device and Usage Information
When you visit our website, certain technical information may be collected automatically, including:
- IP address
- Browser type
- Device type
- Operating system
- Pages viewed
- Approximate interaction data
- Referral source
- Website usage information
Customer Communications
If you contact us, we may retain information contained in your message and our response, including information relating to:
- Orders
- Shipping
- Returns
- Refunds
- Product questions
- Customer support requests
2. How We Use Personal Information
We may use personal information for purposes including:
- Processing and managing orders
- Confirming payments
- Arranging shipping and delivery
- Providing order and tracking updates
- Responding to customer inquiries
- Managing returns and refunds
- Preventing fraud and unauthorized transactions
- Maintaining website and account security
- Improving website functionality
- Understanding website usage
- Meeting applicable legal and regulatory obligations
3. Cookies and Similar Technologies
Our website may use cookies and similar technologies to support website functionality and improve the shopping experience.
Cookies may be used for purposes such as:
- Keeping the website functioning
- Maintaining shopping cart activity
- Remembering user preferences
- Measuring website performance
- Understanding how visitors use the website
- Supporting analytics and advertising features where permitted
Where required or available, visitors may be provided with options to manage non-essential cookies.
Cookie preferences may also be controlled through browser settings or other privacy controls made available through the website.
4. How We Share Information
We may share necessary personal information with third-party service providers that help us operate our business.
These may include:
- E-commerce platform providers
- Website hosting providers
- Payment processors
- Shipping and fulfillment providers
- Customer support service providers
- Fraud prevention and security providers
- Analytics providers
- Advertising or marketing service providers where applicable
We only provide information reasonably necessary for these providers to perform the relevant services or as otherwise permitted by applicable law.
5. Shipping and Fulfillment Providers
To process and deliver an order, we may provide necessary information to shipping, fulfillment, or logistics providers.
This information may include:
- Customer name
- Shipping address
- Contact information
- Order details
- Delivery information
6. Legal and Compliance Disclosures
We may disclose personal information where reasonably necessary to:
- Comply with applicable laws or regulations
- Respond to lawful requests from authorities
- Protect our legal rights
- Protect customers and users
- Prevent fraud, abuse, or security incidents
- Enforce applicable policies and agreements
7. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected.
This may include retention for:
- Order fulfillment
- Customer service
- Accounting and transaction records
- Fraud prevention
- Dispute resolution
- Legal and regulatory compliance
Retention periods may vary depending on the type of information and applicable requirements.
8. Data Security
We use reasonable administrative, organizational, and technical measures designed to protect personal information from unauthorized access, loss, misuse, alteration, or disclosure.
However, no method of internet transmission or electronic storage can be guaranteed to be completely secure.
9. Your Privacy Rights
Depending on your location and applicable law, you may have certain rights regarding your personal information.
These rights may include the ability to request:
- Access to personal information
- Correction of inaccurate information
- Deletion of eligible personal information
- Restriction of certain processing activities
- Withdrawal of consent where processing relies on consent
- Information regarding how your personal information is used
To submit a privacy-related request, contact:
We may need to verify your identity before processing certain requests.
10. Marketing Communications
Where permitted, we may send promotional or marketing communications based on applicable preferences and legal requirements.
You may unsubscribe from applicable marketing emails using the unsubscribe option provided in the message.
You may also contact us for assistance.
11. Third-Party Websites and Services
Our website may contain links to independent third-party websites or services.
We do not control the privacy practices of independent third parties.
If you visit a third-party website or use a third-party service, their own privacy policy and terms will apply.
12. Children’s Privacy
Our website and products are not intended to knowingly collect personal information from children where such collection is prohibited by applicable law.
If we become aware that personal information has been collected inappropriately, we may take reasonable steps to delete or restrict that information.
13. International Data Processing
Because our website may use international service providers, personal information may be processed or stored in countries or regions other than the customer’s place of residence.
Where applicable, we use service providers and processes intended to support appropriate handling of personal information.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in:
- Business practices
- Website features
- Service providers
- Legal requirements
The latest version will be identified by the Last Updated date shown at the top of this page.
15. Contact Us
If you have questions about this Privacy Policy or wish to submit a privacy-related request, please contact us.
ELVESSAS is owned and operated by Handan Suyue Technology Co., Ltd.
Business Address:
No. 124, Jiaozhuang Village, Guangping County, Handan City, Hebei Province, China
Customer Support:
service@elvessas.com
Phone:
+85239005890