Terms of Purchase

Last Updated: October 2026

These Terms of Purchase apply to purchases made through the Elvessas online store.

Elvessas is owned and operated by:

Handan Suyue Technology Co., Ltd.

By submitting an order, you agree to these Terms of Purchase and the applicable policies available on our website.

1. Orders

When placing an order, you agree to provide accurate and complete information.

This includes:

  • Name
  • Contact information
  • Billing information
  • Shipping address

Submitting an order does not necessarily mean that the order has been finally accepted.

2. Order Acceptance

We may review an order before fulfillment.

An order may be cancelled or declined where reasonably necessary, including where:

  • Payment cannot be confirmed
  • An item is unavailable
  • Pricing or product information contains a material error
  • Fraud or misuse is suspected
  • Fulfillment is not possible

If payment has already been collected for an order we cannot fulfill, an appropriate refund will be issued.

3. Product Information

We aim to present product descriptions, images, specifications, and pricing as accurately as reasonably possible.

However, minor differences may occur due to:

  • Screen settings
  • Manufacturing variations
  • Packaging updates
  • Photography conditions

Material differences should be addressed through our customer support process.

4. Pricing

Prices shown on the website apply at the time an order is placed, unless an obvious pricing error has occurred.

Any applicable shipping charge will be displayed during checkout.

Taxes or import charges may apply depending on the destination and transaction.

5. Payment

Available payment methods are displayed during checkout.

Orders may be subject to payment authorization and fraud-prevention checks.

6. Promotions and Discounts

Promotional offers may be subject to separate conditions, including:

  • Expiration dates
  • Eligible products
  • Minimum purchase values
  • Usage limits

Promotions may not be combined unless clearly stated otherwise.

7. Shipping

Orders are generally processed within:

1–3 business days

Estimated delivery after dispatch is generally:

7–15 business days

Further information is available in our Shipping Policy.

8. Tracking and Delivery

Tracking information may be provided after shipment.

Customers should contact us if an order appears significantly delayed, lost, or materially affected during delivery.

9. Returns

Eligible products may be returned within:

30 calendar days after delivery.

Customers should contact us before returning an item.

The applicable eligibility requirements, return shipping responsibilities, and return process are described in our Return Policy.

10. Refunds

Approved refunds are normally issued to the original payment method within:

5–10 business days

after the returned item has been received and reviewed.

Payment providers may require additional time to display the refund.

11. Cancellation Requests

Customers should contact us as soon as possible if they wish to cancel an order.

Cancellation cannot be guaranteed after fulfillment or shipment has begun.

12. Customer Responsibilities

Customers are responsible for:

  • Reviewing order details before payment
  • Providing accurate shipping information
  • Following applicable return instructions
  • Using products reasonably and according to relevant product information

13. Fraud and Abuse

We reserve the right to restrict or cancel transactions reasonably believed to involve:

  • Fraud
  • Unauthorized payment use
  • Abuse of promotions
  • Repeated misuse of return or refund processes

14. Company Information

Elvessas is owned and operated by:

Handan Suyue Technology Co., Ltd.

Business Address:
No. 124, Jiaozhuang Village, Guangping County, Handan City, Hebei Province, China

Customer Support:
service@elvessas.com

Phone:
+85239005890