Shipping Policy
Last Updated: October 2026
This Shipping Policy explains how Elvessas processes and ships customer orders.
Elvessas is owned and operated by Handan Suyue Technology Co., Ltd.
Order Processing Time
Orders are generally processed within:
1–3 business days after payment confirmation.
Processing time refers to the period required to prepare an order before shipment and does not include delivery time.
During periods of unusually high order volume, processing may take slightly longer. If a significant delay occurs, we will make reasonable efforts to provide an update.
Estimated Delivery Time
After an order has been dispatched, estimated delivery is generally:
7–15 business days.
Delivery times are estimates and may vary depending on:
- Delivery destination
- Carrier operations
- Customs procedures
- Public holidays
- Weather conditions
- Peak shopping periods
- Other circumstances outside normal delivery operations
Processing time and delivery time are calculated separately.
Shipping Fees
Free standard shipping is available on orders of $39 or more.
For orders below $39, any applicable shipping charge will be clearly displayed during checkout before payment is completed.
Shipping charges may vary depending on:
- Delivery destination
- Shipping method
- Order value
- Product characteristics
Any applicable shipping cost will be shown before you complete your purchase.
Promotional shipping offers may occasionally be available. Where applicable, the relevant terms will be displayed on the website or during checkout.
Fulfillment Location
Orders may be fulfilled from our own facilities or from partner fulfillment locations depending on:
- Inventory availability
- Product type
- Delivery destination
The location used to fulfill an order may therefore differ from our registered business address.
We do not guarantee that every order will be shipped from the same fulfillment location.
Tracking Information
Once tracking information becomes available, customers may receive a shipping confirmation email containing their tracking details.
Please allow some time after dispatch for tracking information to appear in the carrier's system.
Tracking updates may not appear immediately after the package has been handed to the carrier.
Shipping Address
Customers are responsible for providing an accurate and complete shipping address during checkout.
If you notice an error in your shipping information, please contact:
as soon as possible.
We will make reasonable efforts to correct the address before fulfillment or shipment begins, but changes cannot be guaranteed once processing or shipment has started.
Delayed Shipments
Occasional delays may occur because of carrier operations, customs procedures, weather, holidays, or other circumstances outside normal delivery operations.
If your tracking information has not updated for an extended period or your order appears significantly delayed, please contact:
Please include your order number and available tracking information.
We will review the available carrier or fulfillment information and assist you with the next appropriate steps.
Lost Packages
If a package appears to be lost in transit, please contact our customer support team.
We may review tracking records, shipping information, and carrier updates before determining the appropriate resolution.
We do not automatically reject a customer claim solely because tracking information displays a delivered status.
Where appropriate, we may work with the carrier or fulfillment provider to investigate the shipment.
Customs, Duties, and Taxes
Depending on the delivery destination, international orders may be subject to customs duties, import taxes, or other government charges.
Where applicable, these charges may be determined by the destination country or local customs authority.
Unless otherwise stated during checkout, customs duties and import charges imposed by local authorities are generally separate from the product and shipping charges collected by Elvessas.
Damaged Packages
If your order arrives visibly damaged, please take clear photos of the outer packaging and the affected product and contact:
as soon as reasonably possible.
Please include your order number and a description of the issue so our customer support team can review the situation.
If an item is confirmed to be damaged, defective, incorrect, or materially different from the product description, we will provide an appropriate solution in accordance with our Return Policy.
Undeliverable or Returned Packages
If a package is returned because of an incomplete or incorrect delivery address, failed delivery attempts, or other delivery-related issues, please contact our customer support team.
We will review the circumstances and advise you of the available options.
Additional shipping charges may apply where a new shipment is required because incorrect shipping information was provided during checkout.
Contact Information
ELVESSAS is owned and operated by Handan Suyue Technology Co., Ltd.
Business Address:
No. 124, Jiaozhuang Village, Guangping County, Handan City, Hebei Province, China
Customer Support:
service@elvessas.com
Phone:
+85239005890