Contact Us
Last Updated: October 2026
We are here to help with questions about your Elvessas shopping experience.
You may contact us if you need assistance with:
- Product information
- Order status
- Shipping questions
- Delivery issues
- Return requests
- Refund questions
- Payment-related concerns
- Website or account-related issues
Customer Support
Email:
service@elvessas.com
Phone:
+85239005890
Customer Service Hours:
Monday – Friday, 9:00 AM – 6:00 PM PDT
We aim to respond to customer inquiries as soon as reasonably possible during normal business hours.
When contacting us about an existing order, please include your order number and the email address used during checkout so we can identify your purchase more efficiently.
Order Support
For order-related questions, please provide as much relevant information as possible, including:
- Order number
- Customer name
- Email address used for the order
- Description of the issue
- Photos or videos where relevant
This helps our support team review your request more efficiently.
Returns and Refunds
If you would like to request a return or ask about a refund, please contact:
before sending any product back.
Please do not automatically send returns to our business registration address.
Once a return request has been reviewed and approved, our customer support team will provide the appropriate return address and return instructions.
Company Information
ELVESSAS is owned and operated by Handan Suyue Technology Co., Ltd.
Business Address:
No. 124, Jiaozhuang Village, Guangping County, Handan City, Hebei Province, China
Customer Support:
service@elvessas.com
Phone:
+85239005890
Customer Service Hours:
Monday – Friday, 9:00 AM – 6:00 PM PDT