Return Policy
Last Updated: October 2026
At Elvessas, we want customers to understand the return and refund process clearly before making a purchase.
Elvessas is owned and operated by:
Handan Suyue Technology Co., Ltd.
Return Window
Eligible products may be returned within:
30 calendar days after delivery.
A return request must be submitted within this period.
Return Eligibility
To qualify for a return, the product should generally:
- Be unused or in substantially original condition
- Include original packaging where applicable
- Include all included parts or accessories
- Have valid proof of purchase
Products that have been damaged through misuse, unauthorized modification, or improper handling may not qualify for return.
How to Request a Return
To request a return, contact:
Please provide:
- Order number
- Name used for the order
- Email address used for the purchase
- Product you wish to return
- Reason for the return
- Photos or videos where relevant
Please wait for confirmation and return instructions before shipping any item.
Return Address
Do not send returns automatically to our business registration address.
Once your return request has been reviewed and approved, our customer support team will provide the appropriate return warehouse address and return instructions.
Return Shipping Costs
For preference-based returns, such as:
- Change of mind
- Incorrect size or option selected by the customer
- No longer wanting the item
the customer may be responsible for return shipping costs.
If an item arrives:
- Damaged
- Defective
- Incorrect
- Materially different from the product description
please contact us promptly.
After reviewing the issue, we will provide an appropriate replacement, refund, or return solution without requiring the customer to bear costs caused by our error.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, contact:
Please include your order number and clear photos showing the issue.
Do not dispose of the product until our support team has completed the review.
Refunds
After an approved returned item is received and reviewed, refunds will normally be issued to the original payment method within:
5–10 business days.
Additional time may be required by your bank, card issuer, or payment provider before the refunded amount appears in your account.
Non-Returnable Items
Certain products may not be eligible for return where applicable, including:
- Personalized or customized products
- Products damaged through misuse
- Products returned without authorization
- Products specifically marked as final sale before purchase
Any applicable restriction should be clearly disclosed before purchase.
Order Cancellation
If you wish to cancel an order, contact us as soon as possible at:
We will try to process the request before fulfillment begins.
If fulfillment or shipment has already started, cancellation may no longer be possible. In that case, the applicable return procedure may be used after delivery.
Contact Information
Elvessas
Owned and operated by:
Handan Suyue Technology Co., Ltd.
Business Address:
No. 124, Jiaozhuang Village, Guangping County, Handan City, Hebei Province, China
Email:
service@elvessas.com
Phone:
+85239005890